If your WordPress site uses a caching plugin, please note that a series of issues can occur if that plugin wasn’t configured to work with WordPress Mobile Pack (FREE or PRO). Some examples are:

  • Loading the mobile web application on desktop browsers
  • Loading the desktop theme on a supported mobile device (even though the WordPress Mobile Pack plugin is active)
  • Inconsistent switching between the desktop and the WordPress Mobile Pack theme

The standard setting for allowing mobile detection and loading the application from WordPress Mobile Pack is to add a list of rejected User Agents in the cache plugin’s settings area:

  • For the free version or WordPress Mobile Pack PRO (without tablets support), the list is:

iPhone
iPod
Android
IEMobile/10.0
IEMobile/11.0
MSIE 10.0
Touch
Mobile

  • For the free version or WordPress Mobile Pack PRO with enabled tablets support, add the following to the list above:

iPad
SCH-I800
Nexus 7

  • For Premium accounts that use an API Key to connect the WordPress site to the Appticles dashboard, the list is:

iPhone
iPod
Android
IEMobile/10.0
IEMobile/11.0
MSIE 10.0
iPad
SCH-I800
Nexus 7
Touch
Mobile

Also, the “wmp_load_app” (WP Mobile Pack FREE) or “wmp_pro_load_app” (WP Mobile Pack PRO) cookies that are set on supported mobile devices should not be cached.

We have made a list of the most popular caching plugins and the particular settings required for each. If you want to contribute to this list or need help with another plugins settings, please contact us.

WP Super Cache

  1. Authenticate in your WordPress admin area
  2. Go to WP Super Cache settings page, Advanced tab
  3. Make sure support for mobile devices is enabled by checking the Mobile device support option from the Advanced section
  4. Click the Update status button to apply changes.
  5. Scroll down to the Rejected User Agents section, copy & paste the WPMP User Agents, then save changes by clicking the Save UA Strings
  6. Go to the Contents tab and delete the cached files by pressing the Delete Expired and Delete Cache buttons

W3 Total Cache

  1. Authenticate in your WordPress admin area
  2. Go to the Performance > Page Cache page
  3. Add “wmp_load_app” and “wmp_pro_load_app” in the Rejected cookies field
  4. Add the User Agents list in the Rejected User Agents field and save changes
  5. Repeat step 4 for the Performance > Minify and Performance > CDN pages
  6. Go to Performance > Dashboard page and clear the cache by using the “empty all caches” button

Quick Cache Pro

Go to the Quick Cache settings page, expand the User-Agent exclusion patterns section and copy & paste the WPMP User Agents list.